Canada Customers: You have 3 options when returning:
1.Refund: Receive a refund back to your original payment method. Returns must be requested within 20 days (calculated from the date you receive your order) to be eligible for a refund. You will need to pay for your return cost for your return. But, there are 2 more alternatives:
2. Exchange*: Love it, but need a different size, color, or pattern? No problem! Exchange requests must be received within 30 days of the original shipment date. We will ship the exchanged item to you for free once you update your return tracking number.
3. Store Credit + $2 Bonus: We're sorry your order didn't work out, so let us make things right. If your return arrives back to us within 30 days of your shipping date, you can receive a store credit for the amount of your return and a BONUS $2 credit you can use toward finding something else you'll love. Returns can receive store credit for up to 30 days of the original shipment date.
How to Initial Your Return and Exchanges
- Login your account and go to MY RETURNS section.
If you checked out as a guest, please initial your return on this page.
- Click REQUEST NEW RETURN and then select the order and items you want to return. (The orders which eligible for returns will be display here)
- Click NEXT STEP and select the Reason, Resolution of your return or exchange. And SUBMIT REQUEST.
- The RMA Packing Slip must be included in your return.
- CONFIRM SHIPPING and fill-in your return tracking number(Very important)
How to Print RMA Form?
Please navigate to your acount's return section and select the order you want to return, and you will find the "PRINT RMA PACKING SLIP" option the left top of this section.
And then click CONFIRM SHIPPING and fill-in your return tracking number so that our return department could process your refund timely.
*This is a very important step as we are using logistic agents in different countries to handle our returns. If we do not have return tracking update for your return, we are unable to locate your return and process your refund.
It takes 8–10 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.
U.S. Return address is included in your RMA email.
Items Not Eligible for Refund or Store Credit:
- Items marked as final sale and customized items.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 90 days of the original order shipment date.
- Shipping charges, except in cases where we have made a shipping error.
Items Eligible for Store Credit Only:
Returns received by Chicwish between 31 and 40 days after the original order shipment date (as printed on your packing slip). Late returns are not eligible for the $2 bonus offer. Once a return receives store credit, we are unable to reverse the request.
Returns received by Chicwish after 40 days from order date are unable to be refunded.