To qualify for a return, items must be returned within 20 days from the date you receive your order. Tags on items cannot be removed and must be original condition. Items cannot be refunded if tags were removed.
General for all products
1) All returns must be sent back to our address on your return form and customer is responsible for return shipping cost.
If you paid by your Paypal account, you can apply for return postage refunded by Paypal if you are eligible based on Paypal's terms and condition. For further information, please check it in your Paypal account.
2) Returned items must be in unworn condition. Incomplete returns may be refused or disregarded.
3) Chicwish.com may or may not reship the replacement or repaired items by courier. Chicwish.com reserves the right to decide upon reshipping methods.
4) Chicwish.com is not responsible for items lost during return shipping. Customer is responsible for any tax and duty incurred for the return. Item must be returned to the address stated on your return form.
5) Chicwish.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, Chicwish.com's decision will be final.
- Final sale items which are 40%OFF or more than 40%OFF
- Returns received after 20 days from the order delivery date
- Returns received in damaged or worn condition
- Intimates (including the following: bras, leggings, tights, socks and accessories)
- Free gifts
- Gift Cards
Your refund options
- Store Credit + $5 Bonus/Per $50: You can receive a Chicwish store credit for the amount of your return and a BONUS $5 credit /per $50 you can use toward finding something else you'll love. Returns can receive store credit for up to 30 days of the original shipment date.
- Exchange: Exchange requests must be sent with a within 30 days of the original shipment date.
- Refund: Receive a refund back to your original payment method. Returns must be received within 30 days from the day your order shipped to be eligible for a refund.
6) Unwanted or unopened items returned to Chicwish.com must be in their original packaging. Incomplete returns may be refused or disregarded. Chicwish.com will not be responsible if return shipments are lost during return transit.
7) Refunds for unwanted or unopened items will be processed in about 8 to 10 business days when returned products are received and confirmed to be in mint condition by Chicwish.com.
Refunds will be completed to your bank in 7 to 10 business days once it has been submitted.
*Registered airmail cost and express shipping cost are non-refundable.
Gift card is valid for 80 days from the date it issued.
If you would like to exchange an item, you can mark it on your return form and we will ship the requested exchanged size to you for free.
Orders could be only canceled if it is not shipped out.
How to Request Return or Exchange?
Return form is included in your parcel, if you miss the form, please kindly request a return or exchange via email
*You need to activate this service only once on PayPal.com to enjoy return shipping refunds.
*The terms and conditions apply and may vary by country.
*Applicable in: All Countries